Refund & Cancellation Policy

Last Updated: [Date]

1. Order Cancellations

Before Shipment

• You may cancel your order within [X] hours of placement without penalty
• To cancel, email us at [support email] with your order number
• Orders already processed for shipping cannot be canceled

After Shipment

• Once shipped, you may refuse delivery or return the item per our return policy
• Shipping fees are non-refundable for canceled orders after shipment

2. Returns & Refunds

Eligibility

• Items must be returned within [X] days of delivery
• Products must be unused, in original packaging with all tags attached
• The following items are non-returnable:
  • Digital products
  • Personalized/customized items
  • Perishable goods
  • Intimate or sanitary products

Return Process

1. Contact our support team at [support email] to initiate a return
2. You will receive a Return Merchandise Authorization (RMA) number
3. Ship items to our return address (provided with your RMA)
4. Returns without an RMA number will not be processed

Refund Processing

• Refunds are issued to the original payment method
• Processing time: [X] business days after we receive your return
• Shipping costs are non-refundable (except for defective/wrong items)
• Restocking fees may apply (up to [X]% for certain items)

3. Damaged or Defective Items

• Contact us within [X] days of delivery with photos of the damage
• We will replace the item or issue a full refund (including shipping)
• You may need to return the damaged item (we'll provide a prepaid label)

4. Wrong Items Received

• Contact us immediately if you receive incorrect items
• We will arrange for return shipping and send the correct items
• Alternatively, we can issue a full refund

5. Digital Products & Services

• Digital downloads are non-refundable once delivered
• Subscription services may be canceled anytime but are non-refundable
• Exceptions may be made for technical issues we cannot resolve